Why recordings are not accepted
Reasons on your recordings
Find the reason shown on your recording.
Didn't meet the quality bar
How to fix it: Wear the phone on your head at forehead or eye level, pointing at your hands. Keep the lens clear, record in good light, and do the whole task at a normal pace.
What gets recordings rejectedNeeded more variety to meet the diversity bar
How to fix it: Switch between task categories instead of repeating the same kind of task. Hours past 25 on one household task are not paid. Stop recording when the task is done.
What gets recordings rejectedExpired while awaiting review
What this means: This recording was not reviewed in time, so its hours are not paid. There is nothing to change in how you record.
Review in progress
What this means: The reason is not ready yet. Check back later. You don't need to do anything.
Didn't meet review criteria
How to fix it: Follow the task's recording instructions and the list of what gets recordings rejected on the task page.
What gets recordings rejected
Flags from review
A flag shows next to the recording's status. Flags can count as strikes.
Camera setup
How to fix it: Wear the phone on your head at forehead or eye level, pointing at your hands. Don't hold it, use a chest or neck mount, set it on a tripod, or film someone else.
Camera blocked or too dark
How to fix it: Keep hair, straps and your hands off the lens, point it at your hands and the task, and record in good, even light.
Not the selected task
How to fix it: Do the task you picked in the app for the whole recording.
Task not done naturally
How to fix it: Do the real task at a normal pace. No staging, idling, repeated actions or screen recordings.
Sensitive content
How to fix it: Keep minors, nudity, violence, IDs, payment cards, medical details and passwords out of the video.
Other review issue
How to fix it: Follow the task's recording instructions and the list of what gets recordings rejected on the task page.
What gets recordings rejected
Recordings with any of these problems are rejected and not paid. Repeating them gets your account banned.
Camera position
Wear the phone on your head at forehead or eye level, pointing where you look.
- Holding the phone in your hand.
- A chest, neck or shoulder mount.
- A mount above or behind your head that points down at your body.
- A phone set on a tripod, shelf or table.
- Filming someone else doing the task.
- A second camera, or an extra lens clipped onto the phone.
Camera view
- Hair, a cap brim, a strap, your hand or an object covering part of the lens.
- Pointing at the floor, your feet or the ceiling instead of your hands and the task.
- Footage too dark, too bright or too blurry to see what you are doing.
The task
Do the task you selected, at a normal speed and as well as you can. When it is done, stop recording and select the next task. If you don't have the supplies or equipment for a task, select a different task. Recordings that don't match the selected task are rejected, and accounts that keep doing it are blocked.
- Doing something other than the task you selected.
- Staging a task or pretending to do it.
- Idling, moving very slowly or repeating the same actions to fill time.
- Using your phone, or recording a screen, during the task.
- Holding your hands up in front of the camera instead of working naturally.
- Recording when nothing is happening.
Variety
New tasks are added every week, sometimes every day. Check the list before you record.
- Recording the same kind of task over and over. Switch between task categories.
- Recording more than 25 hours of the same household task. Hours past that are not paid.
- Making every recording the same length, such as always 30 minutes. Stop when the task is done.
Your account
- Having more than one account, or recording on someone else's account.
- Using a VPN, an emulator or a modified phone.
- Uploading a video you already submitted.